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Workforce Development

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Administrative Support Skills

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In this two day training administrative assistants will learn how to prepare reports, handle correspondence and schedule meetings. Also, another essential topic they will learn to master are people skills which includes emotional intelligence and being able to communicate effectively.

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Being a Professional

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For some staff this may mean showing up on time, for others it may mean dressing for success and for others it may mean performing at your best. In this one day training the question will be answered which is what is professionalism and why does it matter? How you can be completely professional in your day to day role.

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Building a High Powered Team

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To function as an effective Team, it is important for each Team member to know their roles, responsibilities, and how to work together in a healthy way. An assessment will be conducted to determine where you currently are as a Team.

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Coaching & Mentoring

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Training is very important in building an employee’s skills but it can be greatly enhanced by coaching and mentoring. Coaching is a process of relationship building and setting goals. Some characteristics of an effective coach are; being a trainer, teacher, tutor, and having the ability to focus on one or two specific skills at a time.

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Exceptional Customer Service

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In this interactive training, staff will learn why Customer Service is so important and where they currently are in terms of their Customer Service skills. Staff will also learn the skills and strategies to deal with difficult customers and learn to resolve them in a good way.

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Supervisory Training

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In most Tribal Organizations, mid-level managers make up the largest managerial level within the Tribe. Supervisors in this position are responsible to those above them, and to those they supervise. They are responsible for a variety of departments and projects.

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